I am now in a position to apprise you that my complaint to Santander UK has been resolved satisfactorily.
A member of staff phoned me this morning, apologised on the bank's behalf, offered me an explanation and, as a gesture of goodwill, a credit to my account of £5.
At least it's a result and pays for my phone-calls to them.
Wonder would they have bothered if you hadn't had the good old power of publishing!! Santander are pretty awful.
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