Tuesday, 16 September 2008

Tesco: Its Customer Service In Northern Ireland

I've lost count of the number of times I have walked up and down the aisles of Tesco stores in east Belfast for a particular product - often a firm favourite or staple - only to find that it is no longer stocked. I cannot help wondering if this occurs throughout the Tesco empire?

To aggravate the matter, whenever I make a request at their service desk, filling in the requisite details, they never bother following the process through. What sort of customer service is that? Here are two recent examples:-

  • Tesco own-brand Honey & Nut Bran Flakes
  • Patak's Canned Korma Cooking Sauce
Why are they so unforthcoming when it comes to a simple request to continue stocking a favourite product? For them to state, simply, that it doesn't sell is somewhat spurious and unconvincing to me. I wish they'd be more transparent.


Stephen Barnes said...

Tesco, Newtownchavvy, frequently have the following sort of messages on their customer feedback boards:

"Please can you bring back [insert product here]?"

Response: "[product] has been deleted from our purchase list".

As if that makes it OK. Because it's removed from the purchase list, it is perfectly OK to suggest that customers should not be asking for its return! What do us customers know anyway? (Except that it's available at another large supermarket just down the road.....)

Timothy Belmont said...

I sometimes wonder why their "customer service" department exists!