At the time I sent them an email. I've just received this response from them:-
"Dear Sir or Madam
Thank you for your recent email regarding your travel arrangements with us.
I am sorry for the delay to your journey home but I am sure you can appreciate the flight could not continue without the captain.
I do understand your comments about late reporting passengers but I am sure you can understand this is a totally different situation when relating to crew or flight deck.
Once again, thank you for taking the time and trouble to contact us,
Yours..."
What a feeble excuse! I'd have deemed it more important that the Captain made it his business to turn up on time for a full flight.
It's not good enough. I'm not going to waste any more of my time or energy or money pursuing this issue any further. I suspected as much anyway.
No comments :
Post a Comment