Wednesday, 20 May 2009
The Tesco self-service check-out machine I used this morning was an absolute disaster. I wish I had gone to a human check-out instead.
The first problem it had was accepting my own carrier-bags, which it initially rejected. This difficulty persisted.
Then it would not accept a coupon for bananas; it advised me that the coupon was invalid because I hadn't bought a Pound's-worth (which I had).
The machine kept telling me to call for an assistant from then on, every time I tried to weigh grapes and limes.
The human assistant must have come over with her swipe-card about ten times; and the transaction wasted about fifteen minutes of my time. In fairness to these self-service machines, they do often work well, with straightforward transactions at least.
I reckon some of them require more modification or tweaking for the benefit of customers. Why, for instance, won't they readily accept customers' own bags without all that rigmarole?