Wednesday, 15 July 2009

Tesco Honey Nut Bran Flakes

I have been pestering Tesco customer services to re-stock their excellent own-label Honey and Nut Bran Flakes, which they ceased to sell a few years ago. Personally I find it very hard to believe how unpopular this cereal was; why else would Tesco stop selling them? Curiously, Sainsbury stopped selling their honey and nut bran flakes at about the same time.

At any rate, here is Tesco customer service's standard, stereotype response:

"Dear Timothy

Thank you for your email.

I'm very sorry that you can no longer buy Tesco Honey & Nut Bran Flakes from our store. I can understand how disappointed you must be.

We really do our best to stock as many products as we can and most of our stores carry over 20,000 lines. However, space is limited and many new and exciting products come on the market regularly. To make space for these, we sometimes need to make the decision to stop selling some of our less popular lines to make room for the new product ranges.

However, our Buying Team decides what we sell in our stores, so I've requested them to stock the product at your local stores. Unfortunately, I can't guarantee that we will stock this product, but I can at least assure you that they will consider your request.

Thank you for taking the time and trouble to write to us.

If you have any further queries please do not hesitate to contact us at quoting TES6632774X.

Kind Regards

Kavitha Shadaksharaiah
Customer Service Manager
Tesco Customer Service"

The irony is, of course, that honey and nut bran flakes were more nutritious, with more fibre, than the corn-flakes.


Anonymous said...

Get to Asda my local store had them in store today!


Timothy Belmont said...

That's great news, Gregg. Many thanks indeed.