Car Service: I

I took the baby two-seater in for a routine oil service last Thursday. Having arrived home, I noticed oil stains on the drive. I peered underneath the car and saw a drip of oil about to drop.

I waited till Friday morning to see if it was still there. Having placed some cardboard under the engine, I had another look and there were more oil stains. I phoned them at nine-thirty and they told me they would call me back.

They called me back at the end of the day and wondered whether it was just some surplus oil from the re-fill; so I was told to phone back if any oil continued to leak.

Today I looked under the car this morning and there was a new stain on the cardboard as well as a drop. I phoned and asked for the particular person I'd dealt with on Friday. He was on another call, so I was told that he'd call me back.

Today at five I phoned back and was told that the particular person had gone home. I told them that he hadn't called me back. They said they'd leave a message for him first thing tomorrow morning.

The name of the dealership? Isaac Agnew.